Subject: English Language Test - Vishesh Sharma
From: Vishesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:53:50 -0400

| | Foreign Language Screening Test

Name | Vishesh Sharma    /  (250406) 7078428729    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam we tried to reach at your location to give you your order #handbag.
Unfortunately our delivery boy is unable to find your location and contact you.
Kindly set and check your delivery location again and call on 9 O'clock to pick your order.
Thank you 😊

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam if your order is eligible for a return, please refer to our Return Policy.
Provide the item you wish to return to the store owner.
The store owner will place the package inside a security sealed envelope with serial number and seal the bag in your presence.
The store owner will provide you an acknowledgment slip to confirm your return request.
The acknowledgment slip will list the following information:
Name of store representative
Name of store
Customer name
Customer number
Security sealed envelope serial number
Product title
Quantity
Order number

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