Subject: English Language Test - Rajshri Priya
From: Rajshri Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:43:48 -0400

| | Foreign Language Screening Test

Name | Rajshri Priya    /  (91) 9149799391    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank For Contacting Us. we get to know about your issues regarding product delivery.

As I can see that your order is already tried to deliver on your provided address by courier team.

1st will you please recheck your address and confirm with us,  After that we can process further actions,

If ur provided address for product doesn't match we will recommend you to cancel the product.

And try to reorder same product with proper address.

Hope I'm able to solve your problem..!!

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologize for the inconvenience , I have gone through your complaint regarding scratch on your brand new cabinet just after the installation.
As you are saying that you noticed so many scratches after the installation by our team,
We know sometimes it rarely happens with some customers that their products gets Scratches or any other kind of damage to your product by our team,  In such cases we gives more priority to customers satisfaction.
So sir we accept your return and replaced request of the product, please show the proper bill of your product to our delivery boy and installation team while they come for delivering you replaced product.

Hope I solved Your issue

Thank you stay safe

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