Subject: English Language Test - sonam pal
From: sonam pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:40:19 -0400

| | Foreign Language Screening Test

Name | sonam pal    /  (+91) 8700055769    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,
Thank you for your email. I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. I've tracked your package via the courier  company and it seems like your address as per the courier was wrong. Kindly send me your correct address by responding to this message. Alternatively, you can call me directly at 8700055769. Once again, i sincerely apologize for the inconvenience.
Best,
Sonam Pal
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear xyz,
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First i would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We will surely replaced your unit with a new unit and estimate that the problem will be fully resolved within the 24 hour. I'll reach out directly to let you know as soon as your order is replaced. We are truly sorry for the inconvenience and hope to offer you better services in the future. For any question or further assistance, please reply to this message or call us at 8700055769.
Best regards,
Sonam Pal
Customer Service Representative

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