Subject: English Language Test - Nishit Yadav
From: Nishit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:33:34 -0400

| | Foreign Language Screening Test

Name | Nishit Yadav    /  (91) 7073820485    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, your order no.———-has been shipped out for delivery and is with the deliverer. According to the delivery person, your set address is wrong and he is unable to find your location. Our delivery person will contact you shortly, kindly guide him to your correct location. In case of further assistance here is the contact for the courier service- ______
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, we are sorry for the inconvenience caused. We are contacting our installation team for further inspection. For the while we would ask you to send us some pictures of the damage to the cabinet. We will contact you shorty.
Thankyou.

| |