Subject: Tech Support Candidate - Vivek Mourya
From: Vivek Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:21:03 -0400

| | Tech Support Test

Name | Vivek Mourya
E-mail | [email-masked]
Phone Number | (091) 7039867727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently at Mumbai but living in Dashratpuri, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Matrix medical Pvt Ltd | Service Engineer | April,2020 | 10000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) first check other site will open or not . If not than check internet connection.
2)  restart my device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) on the bluetooth in my mobile by going setting- and select Bluetooth device.
2) make sure my phone is in discoverable mode.
3)then select the speaker and click on it.

What according to you makes you a good candidate for customer service or technical support job? | I am fresher in the field of technical support Engineer. But having the knowledge of computer network and hardware make me good candidate for technical support job. Also I have completed my graduation in Electronics and CCNA course is my plus point.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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