Subject: English Language Test - Sachin N/A
From: Sachin N/A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:18:22 -0400

| | Foreign Language Screening Test

Name | Sachin N/A    /  (91) 8447397235    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thanks for taking the time to write to us.
We are sorry for the inconvenience caused, The order is shipped by us and it has been in the process of delivering to your Doorstep but I apologize to let you know that there seems to be some mistake in the address that you provided, would you be kind enough to recheck the address that was provided, for your convenience I've attached the address that was provided by you in this mail below.
I have also mentioned the phone number of the Delivery personnel, you can reach out to him directly or to me as well.
Please let me know if there is anything else I can help you with as well.

Thank you
Sachin
Customer Support, Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thanks for taking the time to write to us.
We are extremely sorry for the inconvenience caused. Unfortunately, the policy states once a product is installed, it cant be returned However I'm happy to say that we can offer you the replacement for free as soon as possible as per your convenience. Our installation team will reach out to your home in 2 business days and will replace the TV Cabinet on the same day.
Please let me know if there is anything else I can help you with as well.

Thank you,
Sachin
Customer Support, Babyshop.com

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