Subject: Tech Support Candidate - Rahul Baghel
From: Rahul Baghel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:12:35 -0400

| | Tech Support Test

Name | Rahul Baghel
E-mail | [email-masked]
Phone Number | (282001) 8077403220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iifl | CCE | Done | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, first of all, I will try to open that website, if even after that it does not work and it happens, I will check my wifi during the day, I will see the network towers coming in the system.If everything is fine till here then I will connect by disconnecting my network and then open any other website and see if other website is open then obviously there is traffic on this website right now.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, you have to turn on the bluetooth device, after that you have to open the bluetooth of your phone After that we have to find the bluetooth device by going to the bluetooth section of our phone, after finding the same device we have to pair it. Once the pairing is complete, the Bluetooth device is paired with your device.
What according to you makes you a good candidate for customer service or technical support job? | As I have seen it is the work of technical support and I have grown up with technology since childhood, phone laptop, all these things have been very close to me and I like people to know about this thing.I like to share information about technology with people.And helping people in technology. Along with this, I have done BCA, due to which I have knowledge of programming and I have also done MB in IT, so all these things are the batter for it,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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