Subject: Tech Support Candidate - Ayush P Mahar Ayush
From: Ayush P Mahar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:04:15 -0400

| | Tech Support Test

Name | Ayush P Mahar Ayush
E-mail | [email-masked]
Phone Number | (+91) 9582390148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 51
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer care executive | 15 September, 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will ask for the screenshot of the error message the customer is getting. After that we will proceed accordingly to the error message the customer is getting.

Also we request you to please follow the below steps -

1. Try to clear cookies and cache.

2. If the issue still persist then please try to open any other website on your browser, if other websites are opening then maybe the permission has been blocked.

3. For double check please try to run your website link on any other browser.

4. After that if the issue still persist then according to the error code customer is getting, then we will provide those troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Place the Bluetooth device in pairing mode.

2. On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

3. Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

4. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen

What according to you makes you a good candidate for customer service or technical support job? | As I have past experienced with mainly international customer so I think I am very much comfortable for this job as I have experience in all email, chat and voice. Also as I am a hard working person who can deliver work under pressure and always there when company needs me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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