Subject: Tech Support Candidate - Ashraf Kamal
From: Ashraf Kamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:03:49 -0400

| | Tech Support Test

Name | Ashraf Kamal
E-mail | [email-masked]
Phone Number | (+91) 7494089116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we are  having trouble with a website, click the padlock icon  in the address bar to see if Firefox has blocked parts of the page that are not secure. See Mixed content blocking in Firefox for details.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the bluetooth, then go to mobile setting and search bluetooth option and opened them according to the name of bluetooth speaker search on your phone and pair them successful.
What according to you makes you a good candidate for customer service or technical support job? | I think I have good communication skills which I have nade good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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