Subject: Chat Audit : HFL
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 21 Oct 2021 04:38:50 -0700 (MST)

Chat transcript : 

Rating 
— 
Comment 
Absolute time saving 
Tags 
— 
12:54 AM 
Visitor 87605927 has joined. 
Visitor 87605927 
12:54 AM 
Dear Sir, Madam, 
i would like to have more brief on the medicine ProVanax. the duration of posting or shipping the order, moreover how it works. 
thanks 
Visitor 87605927 has changed their email address to [email-masked]. 
Visitor 87605927 has changed their name to eric. 
12:54 AM 
Harry has joined. 
Harry 
12:55 AM 
For information on ProVanax, please visit the below link: 
[ https://healthfitnesslongevity.com/provanax/ | https://healthfitnesslongevity.com/provanax/ ] 
Harry 
12:56 AM 
Once your place the order, it usually takes 24 hours for the order to get shipped. 
Could you please confirm where do you want the order to be shipped? 
eric 
12:56 AM 
Italy 
Harry 
12:57 AM 
It usually takes 12-21 business days for the order to be delivered to your address. 
eric 
12:58 AM 
Ok, Harry. Thanks. 
Harry 
12:58 AM 
Is there anything else I can help you with today? 
eric 
1:00 AM 
well, i will contact your website and will contact you sooner. 
Harry 
1:01 AM 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
1:01 AM 
Harry has left. 
eric 
1:02 AM 
Goodbye Harry. 
1:02 AM 
Harry has joined. 
1:02 AM 
Harry has left. 
eric commented: "Absolute time saving" 
1:30 AM 
eric has left. 

Hi Harsh, 

The chat was hand led pretty well and the responses were appropriate, quick, to the point and as per the process guidelines however the only thing which went wrong here was the time taken for shipment and so before advicing about the same, first confirm his location and then answer accordingly to avoid confusion. The good thing was that the customer had commented "Absolute time saving" as you were very prompt with your responses. 

Best Regards, 

Thanks 
Amit