Subject: Trainer Candidate - Ritika Vanwani
From: Ritika Vanwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 07:34:08 -0400

| | Tech Support Test

Name | Ritika Vanwani
E-mail | [email-masked]
Phone Number | (91) 8587899001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sitel | Quality analyst | Not on notice period yet | 29,900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | I have been working as a quality analyst from past 1.5 yrs ,have trained a few batches in diffferent processes, also I attend the regular quality calibrations , support the team and share daily tips and tricks with team to perform better.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Having to work twenty eight days in a row, for twelve hours a day, or even more, was definitely extremely demanding both physically and mentally we started working with a pilot batch and we were only 2 supervisors in the team . Being the foundation we have a lot of things in our plate so we were working on our weekly off's aswell. I know that my performance wasn’t best at some days, because I was tired and needed a rest. But I pushed on, with smile on my face, and managed to get through the difficult period.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means giving a customer a satisfactory resolution in a particular situation however great customer service means going out of ur comfert zone wne the bar settled to help the customer in the first contact , connecting with customer ane building rapport with customer.Nobody will ever remember us until we go an extra mile and create that wow experience.
What according to you makes you a good candidate for this position? | My skills and qualifications I posses make me a great match for this job,In particular, my communication and leadership skills make me a great candidate for the job. However I feel that many people might possess the same or better skills but what makes me different is my eagerness to learn in every phase.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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