Subject: English Language Test - Riaz Ahmed
From: Riaz Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 07:12:29 -0400

| | Foreign Language Screening Test

Name | Riaz Ahmed    /  (+91) 9906390531    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii name,

Thankyou for taking the time to contact us,there is something went wrong, i believe your adress intended to wrong, kindly verify your adress.

Please let me know if i can be of further assistance.

Thanks again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii abdul,

Thankyou for taking the time to  deliver feedback on your experience with our services. your feedback helps us to improve our services.

We will replace unit with new one shortly.

Thanks again
Homebox team.

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