Subject: Chat Audit : JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 21 Oct 2021 03:03:03 -0700 (MST)

Chat transcript : Chat ID R13APPHQLM 

Traveler and Harry 
Chat started: Today, 03:14 am 
Harry 
Hi there, can we help you plan your upcoming vacation? 
Traveler 
How much are your services? 
Harry 
We provide complete vacation packages, rather than the separate components and our pricing covers the whole package of transfers, transport, accommodation and day trips, as well as the support of our local team. 

If you would like us to prepare a custom itinerary for you, I can arrange one of our travel expert to get in touch with you. 
03:17:33 am 
Traveler left the chat 

Hi Harry, the response provided was good however you could have tried the response " There is no set fee or cost for our services. We will present you with a package price based on the your needs and preferences. This price will represent the final price for all of our services. I will be happy to have our travel consultant connect with you to better understand your requirements and quote you a price." which would have answered traveller's query appropriately. My suggestion would be please take some time ( a minute) and think which response would be best as per the scenarion and then answer/respond accordingly. 

Best Regards, 

Thanks 
Amit