Subject: Trainer Candidate - kawal singh kawal
From: kawal singh kawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 05:51:13 -0400

| | Tech Support Test

Name | kawal singh kawal
E-mail | [email-masked]
Phone Number | (0755) 8871124464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | aya nagar new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | avaya | technical specialist | didn’t give resignation |
Previous Employer 1 | polaris | quality analysts | 13 july’16 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | my overall experience is 8 years i used to take training batches in my previous company where i provide training about amway product. right now i am working as a technical specialist where i do audits calls and also give training of new team members.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | when my team was not able to meet targets so i did RCA and find out the issues with the team then i did one on one with everyone and i discussed performance and also shared feedback. After one months my targets was improved.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is just providing the resolution to the customer, however to empathise the customer with the issue and also provide the solution along with it will be referred as great customer service.
What according to you makes you a good candidate for this position? | i am flexible, quick learner and dedicated to my work with a skill of good team management.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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