Subject: Tech Support Candidate - Dheeraj Raizada
From: Dheeraj Raizada <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 05:48:32 -0400

| | Tech Support Test

Name | Dheeraj Raizada
E-mail | [email-masked]
Phone Number | (+91) 9456213082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | Asst. Manager | NA | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check Internet Connection.
2 Check DNS IP
3 Check Trusted Site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open bluetooth in both mobile and speaker.
2. Search bluetooth name in mobile.
3. Pair it with speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Good communication skill.
2. Confidence level to provide solution.
3. Customer satisfaction.
4. Polite attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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