Subject: Tech Support Candidate - apoorva gupta
From: apoorva gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 03:18:02 -0400

| | Tech Support Test

Name | apoorva gupta
E-mail | [email-masked]
Phone Number | (96341) 56277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys limited | System engineer | Working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the error like what kind of error I am getting.

2. If the error is related to oracle, will look in the database and will try to resolve it if I have access to it.

3. Will take action depending on the type of error and then reboot the server on which it is hosted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will switch on the bluetooth in my phone and speaker.

2. In my phone will check the name of the speaker and click on pair.

3. Connection will be built

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience and skill in technical support as I am working in a maintenance project for Infosys limited.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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