Subject: Daily performance summary for LiveSalesman team for Oct 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 2 | 8 | 0 | 10
Abdulmajeed Alanzy | 0 | 0 | 60 | 7 | 67
Javed Aslam | 0 | 8 | 0 | 3 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 3 | 0 | 3 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 18 | 4 | 23
Hessah Alosaimi | 0 | 2 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 24 | 5 | 29
Shaha alsubaie | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 17 | 110 | 22 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 15
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 32
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 1
| | Product Specification | 11
PreSales Total | | | 31
Grand Total | | | 63

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 1 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 12 | 8 | 7 | 9 | 5 | 11 | 52
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 3 | 5
Javed Aslam | 4 | 1 | 4 | 1 | 2 | 2 | 14
Asma Salem | 5 | 2 | 0 | 2 | 1 | 1 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 1 | 1 | 4
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Abdulmajeed Alanzy | 13 | 1 | 1 | 4 | 1 | 0 | 20
samah Alharby | 4 | 0 | 0 | 1 | 0 | 0 | 5
Hessah Alosaimi | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohammed Abdulwahed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 13 | 14 | 21 | 11 | 18 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 5 | 0 | 2 | 3 | 3 | 16
Javed Aslam | 2 | 0 | 0 | 1 | 1 | 2 | 6
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 2 | 0 | 2
Asma Salem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 6 | 1 | 4 | 6 | 5 | 29

Please feel free to reach out for any further clarifications.