Subject: Daily performance summary for LiveSalesman team for Oct 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 9 | 0 | 4 | 17
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 1 | 0 | 0 | 4 | 0 | 5
Hasan Nour | 4 | 0 | 1 | 0 | 7 | 12
Ankit Kumar | 6 | 9 | 16 | 0 | 3 | 34
Malek Hosan | 1 | 0 | 0 | 0 | 2 | 3
Abu Sufian | 0 | 3 | 8 | 0 | 5 | 16
Jok Kuol | 0 | 5 | 22 | 0 | 2 | 29
RAMI KASSAM | 0 | 4 | 26 | 0 | 0 | 30
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 3 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 21 | 82 | 4 | 27 | 150

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 27
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 4
| | Refunds after Return | 2
| | Return Request Initiation | 8
Customer Services Total | | | 51
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Combo | 1
| | Product Specification | 53
PreSales Total | | | 66
Grand Total | | | 119

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 1 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 1 | 0 | 0 | 0 | 1 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 1 | 0 | 0 | 1 | 4
Jok Kuol | 9 | 1 | 1 | 0 | 2 | 1 | 14
Ankit Kumar | 11 | 0 | 0 | 1 | 0 | 4 | 16
Waseem Ahemad . Khan | 4 | 1 | 2 | 0 | 1 | 0 | 8
RAMI KASSAM | 11 | 2 | 1 | 2 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 4 | 2 | 0 | 0 | 0 | 0 | 6
Grand Total | 40 | 7 | 5 | 4 | 3 | 6 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 2 | 0 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 1 | 2 | 0 | 1 | 12
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 5 | 3 | 2 | 0 | 3 | 31

Please feel free to reach out for any further clarifications.