Subject: Tech Support Candidate - Imtiyazuddin Mohammed
From: Imtiyazuddin Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 16:51:32 -0400

| | Tech Support Test

Name | Imtiyazuddin Mohammed
E-mail | [email-masked]
Phone Number | (+91) 8431732080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bidar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Specialist | currently working | 41,000
Previous Employer 1 | Covance Inc. (USA) | Project Specialist | May 2019 | 3,50,000
Previous Employer 2 | GCC (Saudi Arabia) | DSE | July 2012 | 60,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depending upon the error I will do the troubleshooting, however, in general, first I will check whether the website is down or not by doing the Google search by this I can figure out whether the website is down also I can confirm that my system is having internet access if the Google search is giving results for "site down www.ndtv.com". Then I will check if it's blocked under the browser's settings. Depending upon my findings I will proceed with the further diagnosis like if there's no internet connection then Network settings and connection can be checked and if the browser is having some issues then I will try in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the Bluetooth on your mobile phone
2. Turn on the speaker
3. Search the devices available under the settings for pairing new devices and then add it

What according to you makes you a good candidate for customer service or technical support job? | In my opinion, willingness to help the customer is the basic quality that I'm having. And with this good communication skills with strong technical knowledge and top of that Emotional Intelligence that gives me the edge to stand out and perform as a team player and lead it from the front.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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