Subject: Tech Support Candidate - Ayushi Ayushi
From: Ayushi Ayushi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 14:45:04 -0400

| | Tech Support Test

Name | Ayushi Ayushi
E-mail | [email-masked]
Phone Number | (91) 7349554644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Cisco Licensing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adecco India | Project Consultant | | 50000
Previous Employer 1 | Aegis limited | Senior Executive | 7th dec 2019 | 19200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if I am using the correct link or not to open the website

Will check the connectivity

If still issue persists then will clear my Caches and cookies and will try using different browsers

At last will reach out to customer support if still issue persists

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker parallely turn on the phone speaker also

Make sure the device is discoverable

Search the device in the phone which you are looking for to connect

Connect the device

What according to you makes you a good candidate for customer service or technical support job? | I have total 4.5 years of experience in customer service role and I had worked with partners and large enterprise customers of Cisco round the world so have end to end knowledge on how to handle customers in critical scenarios
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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