Subject: Tech Support Candidate - Bainiek Bhattacharya
From: Bainiek Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 09:35:58 -0400

| | Tech Support Test

Name | Bainiek Bhattacharya
E-mail | [email-masked]
Phone Number | (+91) 8777713562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
SAAS Product Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM Ltd | Technical Process Specialist | Na | 39.5K
Previous Employer 1 | Genpact India Pvt Ltd | Process Associate | Oct-2020 | 32K
Previous Employer 2 | Malfonic Network Communications | Test & Support Engineer | Nov-2018 | 25K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try different browser. Network connectivity. Clear cache and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth device. Turn on Bluetooth in phone. Search for the Bluetooth device and  pair both the devices.
What according to you makes you a good candidate for customer service or technical support job? | The experience in the relative domain for more than 9 years and the tenacity to explore the expertise.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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