Subject: Tech Support Candidate - Priti Prakash Samal
From: Priti Prakash Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 05:54:17 -0400

| | Tech Support Test

Name | Priti Prakash Samal
E-mail | [email-masked]
Phone Number | (91) 9667197797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airbnb | Support Ambassador | Oct, 21 | 52000
Previous Employer 1 | Cognizant | Floor Lead | May, 19 | 48000
Previous Employer 2 | Cvent | Product Consultant | June, 17 | 34000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step to troubleshoot the issue is to check the internet connection, if it is stable and working. Once ascertained, We need to check if the chrome browser needs to be updated. The cache and cookies need to be deleted as well to find a quicker resolution.

These steps once checked will help to resolve the query on priority.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Get it to pairing mode.
3. Switch on Bluetooth on your phone.
4. Pair your phone with your Bluetooth device.
5. Wait until it says connected.

What according to you makes you a good candidate for customer service or technical support job?

Informative as well being a patient active listener is the key requisite of a good representative. Being empathetic towards concerns and queries increases the possibility of FCR and the shelf life of the prospect as well.

Being attentive towards a query and trying to reproduce it to be sure of the root cause helps in resolving the query on priority. It is always required to probe to comprehend a concern properly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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