Subject: New Reply Received - Virtual issue California PPC
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 09:10:15 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual issue California PPC  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Stella &amp; team, </div>
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Again, my apologies for this inconvenience, my team is working out for the solution. </div>
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At the meantime can you please try log in again with account information below:</div>
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ID: 237886</div>
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Pass: <span style='color:rgb(36, 36, 36);font-family:"Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>Pearlplaza1!</span>
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Looking forward to your response! </div>
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<span style="margin:0px"><font><span style="margin:0px; font-size:13.32px"><b>Best regards,</b></span></font></span>
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<span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:12pt; margin:0px; background-color:white"><span style="margin:0px; font-size:10pt; font-family:Arial,sans-serif,serif,EmojiFont; color:black"><b>Minh
 Lu ( Kent)</b> | Business Partnership Manager - Vietnam </span></span><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:12pt; margin:0px; background-color:white"><span style="margin:0px; font-size:11pt; font-family:Arial,sans-serif,serif,EmojiFont; color:black"><br>
</span></span><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:12pt; margin:0px; background-color:white"><span style="margin:0px; font-size:10pt; font-family:Arial,sans-serif,serif,EmojiFont; color:black">Les Mills Asia Pacific
 |<span style="margin:0px"> Kent</span>@lesmills.com.au</span></span>
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<div style="margin:0px; text-align:start; background-color:rgb(255,255,255)"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:12pt; margin:0px; background-color:white"><span style="margin:0px; font-size:10pt; font-family:Arial,sans-serif,serif,EmojiFont; color:black"><span style="font-size:13.3333px">Mobile:
 +84 939879656 ( Zalo/ Whatssap/Viber) </span><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Stella VyNguyen &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, October 20, 2021 3:59 PM<br>
<b>To:</b> Minh Lu &lt;[email-masked]&gt;<br>
<b>Cc:</b> Andrey Vu &lt;[email-masked]&gt;; Celine AnhMai &lt;[email-masked]&gt;; Hai Ly &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Luana Felix &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual issue California PPC
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<div dir="ltr">Hi Kent, 
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<div>Could you please send us a tutorial clip so we can easily follow the guideline. </div>
<div>We try to do it but it seems different from your guideline. </div>
<div>Please refer to the video for your reference. </div>
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<div>Thank you,</div>
<div>Stella. </div>
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<div dir="ltr" class="x_gmail_attr">On Wed, 20 Oct 2021 at 15:54, Hai Ly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Kent,
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<div dir="auto">Thanks for your support on this issue. We followed your steps but still can not login.</div>
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<div dir="auto">Stella, please help me to explain to Kent the trouble we are having so that he can help more easier. </div>
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<div dir="auto">Best Regards, </div>
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<div dir="auto">Hai</div>
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<div dir="ltr" class="x_gmail_attr">Vào 01:22, T.4, 20 Th10, 2021 Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; đã viết:<br>
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<div dir="ltr">Hi Luana,</div>
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<div>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</div>
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<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span> </div>
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<div>Please let us know if the diagnostics test detects any errors and what those errors are.</div>
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<div dir="ltr">Many thanks,</div>
<div dir="ltr">Olesia</div>
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<div dir="ltr">Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943</a>
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<blockquote>On Tue, 19 Oct at 9:00 PM <span>, Luana Felix &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:
<div dir="ltr">Good afternoon, 
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<div>Since last week we cannot log in into the virtual account of California PPC. So i'd like to request to identify the issue as i already have spoken with Mr. Kent </div>
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<div>Please take a look in our details as below</div>
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<span id="x_m_-3534919220214820676gmail-m_6345918602538551995m_-5300749714367545833gmail-docs-internal-guid-0c5a6551-7fff-b70d-7f9a-51857ee25fe0" style="color:rgb(0,0,0)">
<div dir="ltr" style="line-height:1.2"><span style='font-size:11pt; font-family:"UTM Avo"; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap'>Your account details are as follows:</span></div>
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<span style="font-size:11pt; font-family:Calibri,sans-serif; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap">                              </span><span style='font-size:11pt; font-family:"UTM Avo"; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap'>Account
 Number : 10008518</span> </div>
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<span style="font-size:11pt; font-family:Calibri,sans-serif; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap">                              </span><span style='font-size:11pt; font-family:"UTM Avo"; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap'>PIN
 : </span><span style='font-size:11pt; font-family:"UTM Avo"; font-style:italic; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap'>LMI-GB04563</span>
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<div dir="ltr" style="line-height:1.2"><span style='font-size:11pt; font-family:"UTM Avo"; font-style:italic; font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap'><span id="x_m_-3534919220214820676gmail-m_6345918602538551995m_-5300749714367545833gmail-docs-internal-guid-0c03b9e1-7fff-9578-6ebc-55a17aaeb748" style="font-style:normal; white-space:normal"><span style="font-size:11pt; background-color:rgb(255,255,0); font-variant-ligatures:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap">Username:
 CFYPearlPlaza</span></span><br>
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Thanks in advance, </div>
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<div>Best Regards</div>
<div>Luana Felix <br>
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<td colspan="2"><b style="text-transform:uppercase; font-family:Arial,Helvetica,sans-serif; color:rgb(0,0,0); font-size:16px">Stella VyNguyen</b></td>
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<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
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<td style="font-family:Arial,Helvetica,sans-serif; color:rgb(0,0,0); font-size:14px; padding:5px 0px; width:55%">
<b>Office :</b> (+8428) 71065999 </td>
<td style="font-family:Arial,Helvetica,sans-serif; color:rgb(0,0,0); font-size:14px; padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
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<td style="font-family:Arial,Helvetica,sans-serif; color:rgb(0,0,0); font-size:14px; line-height:1.5; width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif; color:rgb(0,0,0); font-size:14px; line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
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</td>
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<br>
<div><img src="https://www.cfyc.com.vn/email_signature/Cfyc-BPTW_2021.png"></div>
</div>
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<th><img style="width:100%; padding-bottom:20px" src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg"></th>
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<td colspan="2"><b style="text-transform:uppercase; font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:16px">Stella VyNguyen</b></td>
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<td colspan="2" style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; border-bottom:1px solid #000; padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; padding:10px 0 5px 0px; width:55%">
<b></b>
</td>
<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; padding:10px 0 5px 0px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; padding:5px 0px; width:55%">
<b>Office :</b> (+8428) 71065999 </td>
<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; line-height:1.5; width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif; color:#000000; font-size:14px; line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<br>
<div><img src="https://www.cfyc.com.vn/email_signature/Cfyc-BPTW_2021.png"></div>
</div>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943