Subject: New Reply Received - Virtual issue California PPC
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 09:00:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual issue California PPC  Ticket comment <div><div dir="ltr">Hi Kent, <div><br></div>
<div>Could you please send us a tutorial clip so we can easily follow the guideline. </div>
<div>We try to do it but it seems different from your guideline. </div>
<div>Please refer to the video for your reference. </div>
<div><br></div>
<div>Thank you,</div>
<div>Stella. </div>
</div></div>
<div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 20 Oct 2021 at 15:54, Hai Ly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Kent,<div dir="auto"><br></div>
<div dir="auto">Thanks for your support on this issue. We followed your steps but still can not login.</div>
<div dir="auto"><br></div>
<div dir="auto">Stella, please help me to explain to Kent the trouble we are having so that he can help more easier. </div>
<div dir="auto"><br></div>
<div dir="auto">Best Regards, </div>
<div dir="auto"><br></div>
<div dir="auto">Hai</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">Vào 01:22, T.4, 20 Th10, 2021 Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; đã viết:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Luana,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">
<div>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</div>
<div><br></div>
<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span>
</div>
<div><br></div>
<div>Please let us know if the diagnostics test detects any errors and what those errors are.</div>
<div><br></div>
<div dir="ltr">Many thanks,</div>
<div dir="ltr">Olesia</div>
</div>
<div dir="ltr">Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943</a>
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                          <blockquote>
                            On
                            Tue, 19 Oct at  9:00 PM
                            <span>,  Luana Felix &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Good afternoon, <div><br></div>
<div>Since last week we cannot log in into the virtual account of California PPC. So i'd like to request to identify the issue as i already have spoken with Mr. Kent </div>
<div><br></div>
<div>Please take a look in our details as below</div>
<div>
<span id="m_-3534919220214820676gmail-m_6345918602538551995m_-5300749714367545833gmail-docs-internal-guid-0c5a6551-7fff-b70d-7f9a-51857ee25fe0" style="color:rgb(0,0,0)"><div dir="ltr" style="line-height:1.2"><span style='font-size:11pt;font-family:"UTM Avo";font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap'>Your account details are as follows:</span></div>
<div dir="ltr" style="line-height:1.2">
<span style="font-size:11pt;font-family:Calibri,sans-serif;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">                              </span><span style='font-size:11pt;font-family:"UTM Avo";font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap'>Account Number : 10008518</span>
</div>
<div dir="ltr" style="line-height:1.2">
<span style="font-size:11pt;font-family:Calibri,sans-serif;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">                              </span><span style='font-size:11pt;font-family:"UTM Avo";font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap'>PIN : </span><span style='font-size:11pt;font-family:"UTM Avo";font-style:italic;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap'>LMI-GB04563</span>
</div>
<div dir="ltr" style="line-height:1.2"><span style='font-size:11pt;font-family:"UTM Avo";font-style:italic;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap'><span id="m_-3534919220214820676gmail-m_6345918602538551995m_-5300749714367545833gmail-docs-internal-guid-0c03b9e1-7fff-9578-6ebc-55a17aaeb748" style="font-style:normal;white-space:normal"><span style="font-size:11pt;background-color:rgb(255,255,0);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Username: CFYPearlPlaza</span></span><br></span></div></span><div><br></div>Thanks in advance, </div>
<div><br></div>
<div>Best Regards</div>
<div>Luana Felix <br><br style="color:rgb(0,0,0)"><div>
<div><br></div>
<div><br></div>
</div>
</div>
</div>

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<br><div><br></div>-- <br><div dir="ltr">
<table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width:100%;padding-bottom:20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Stella VyNguyen</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
</td></tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%"><b></b></td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%">
<b>Office :</b> (+8428) 71065999 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody></table></td></tr></tbody></table>
<br><div><img src="https://www.cfyc.com.vn/email_signature/Cfyc-BPTW_2021.png"></div>
</div>
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<table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0"><table>
<tbody>
<tr>
<th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width:100%;padding-bottom:20px"></th>
</tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:16px">Stella VyNguyen</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;border-bottom:1px solid #000;padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
</td></tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:10px 0 5px 0px;width:55%"><b></b></td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:10px 0 5px 0px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:5px 0px;width:55%">
<b>Office :</b> (+8428) 71065999 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table></td></tr></tbody></table>
<br><div><img src="https://www.cfyc.com.vn/email_signature/Cfyc-BPTW_2021.png"></div>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36106028667'>IMG_92770505.MOV</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943