Subject: Chat Audit : JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 20 Oct 2021 01:12:50 -0700 (MST)

Chat transcript : Chat ID: R1P901ODW3 

Traveler and Harry 
Chat started: Today, 05:30 am 
Harry 
Hi there, can we help you plan your upcoming vacation? 
Traveler 
Looking for highlights of Germany, Austria & Switzerland 10 days 
05:34:15 am 
Traveler left the chat 

Hi Harsh, there was no response from you end after the traveller asked the question/query " Looking for highlights of Germany, Austria & Switzerland 10 days" for more than 3 minutes which might 
have prompted/resulted traveller to leave the chat. Please make sure you respond to traveller's query within 1-2 minutes, you can also post a response like " Let me quickly check the details for you, 
please be on the line" to borrow some time. Please make sure this is followed on all the chats rigorously and respond as quickly as possible. 

Best Regards, 

Thanks 
Amit