Subject: Arabic Language Test - Mohd Riyazuddin
From: Mohd Riyazuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 03:00:12 -0400

| | Foreign Language Screening Test

Name | Mohd Riyazuddin    /  (91) 8010465930    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Good Morning
I am going to inform you that we got your order and placed at same day. The courier boy tried to deliver your order but he was unable to do that just because of some misunderstanding in address. As per his knowledge address is wrong, so please provide correct address so we can help you better.
We are sorry to delay in your order's placement. We will try to provide you better service.
Please check your address and provide correct address.

Thank & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Good Morning,
We are sorry to hear you that  you received a TV Cabinet with scratches. We can't  give you money after installment but we will try to replaced with new one. I request you please be patient my employee will come to you and replace with new one.
Please feel free to contact us any time. We will try our level best to give you the best service in the industry.

Thanks & Regards

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