Subject: Daily performance summary for LiveSalesman team for Oct 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 5 | 6 | 1 | 12
Malek Hosan | 1 | 2 | 1 | 1 | 5
Abdulmajeed Alanzy | 0 | 0 | 60 | 10 | 70
Hasan Nour | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 4 | 13 | 5 | 22
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Asma Salem | 0 | 0 | 20 | 2 | 22
Shaha alsubaie | 0 | 4 | 0 | 0 | 4
Grand Total | 2 | 17 | 100 | 21 | 140

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 3
| | Delivery Status | 19
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 46
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
No Answer Total | | | 12
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Using Shukran Points | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 9
PreSales Total | | | 18
Grand Total | | | 77

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 0 | 1 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 7 | 5 | 10 | 2 | 10 | 47
Hasan Nour | 1 | 2 | 1 | 0 | 0 | 3 | 7
Javed Aslam | 3 | 0 | 5 | 0 | 2 | 2 | 12
Asma Salem | 6 | 1 | 0 | 3 | 1 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 2 | 0 | 4
Khaled Sufian | 1 | 1 | 0 | 1 | 1 | 0 | 4
Abdulmajeed Alanzy | 12 | 0 | 5 | 1 | 1 | 0 | 19
samah Alharby | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 1 | 1 | 1 | 0 | 0 | 0 | 3
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 40 | 14 | 19 | 17 | 9 | 17 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 0 | 2 | 0 | 1 | 6
Malek Hosan | 7 | 0 | 0 | 3 | 2 | 2 | 14
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 1 | 3
Abdulmajeed Alanzy | 0 | 0 | 0 | 1 | 1 | 0 | 2
Asma Salem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 0 | 1 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 2 | 0 | 7 | 3 | 4 | 30

Please feel free to reach out for any further clarifications.