Subject: Tech Support Candidate - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Oct 2021 03:51:32 -0400

| | Tech Support Test

Name | Mohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8802898183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | Customer support executive | 30/11/2017 | 13,000
Previous Employer 2 | Concentrix India Pvt Ltd | Sr. Representative, Operations | 1/12/2020 | 30,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the error type I am getting while opening the website.

First of all, I would like to check my internet connection. If the internet connection is working fine, I will check the browser setting for privacy and security. It might be possible that the website is blocked on the browser. I will allow access to the website and then open it.
If I am getting a 404 error, it is possible that the NDTV page now moved to another link. I will go with the new link provided on the 404 page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all, turn on the Bluetooth on both devices. 2. Check the available devices on the mobile Bluetooth page.
3. Click on the correct Bluetooth device name.
4. The Bluetooth will be paired automatically.
5. Hurray, Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I believe in quality service because the service and support provided by the company without any trouble make the company user friendly, and the company grows. I am the one who can provide support easy and be friendly.
I don't have technical support job experience, however, it is not a big deal for me to learn quickly any technology. I am a tech-savvy guy.

I am a mechanical engineer by education.
I am a software engineer by my skills, and many other skills I have, if required, I can use that for the benefit of the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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