Subject: Daily performance summary for LiveSalesman team for Oct 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Oct 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 3 | 7 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 8 | 0 | 5 | 18
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 5 | 15 | 0 | 4 | 32
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 6 | 3 | 2 | 0 | 18 | 29
Jok Kuol | 0 | 5 | 21 | 0 | 1 | 27
RAMI KASSAM | 0 | 4 | 15 | 0 | 0 | 19
Waseem Ahemad . Khan | 0 | 5 | 28 | 0 | 0 | 33
Javed Aslam | 0 | 0 | 0 | 4 | 0 | 4
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 26 | 96 | 4 | 29 | 173

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 24
| | Partial Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 5
Customer Services Total | | | 55
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
Mattress Related | Pre-Sales | Other PreSales | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 16
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 2
| | Pricing | 3
| | Product Specification | 28
PreSales Total | | | 64
Grand Total | | | 123

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 0 | 0 | 0 | 0 | 1 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 0 | 0 | 0 | 3 | 9
Jok Kuol | 3 | 2 | 1 | 0 | 1 | 2 | 9
Ankit Kumar | 3 | 2 | 2 | 1 | 0 | 6 | 14
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 1 | 4
RAMI KASSAM | 11 | 1 | 1 | 2 | 3 | 0 | 18
Waseem Ahemad . Khan | 8 | 3 | 0 | 0 | 2 | 0 | 13
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 10 | 5 | 4 | 6 | 12 | 73

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 2 | 0 | 0 | 0 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 2 | 1 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 2 | 2 | 1 | 0 | 2 | 25

Please feel free to reach out for any further clarifications.