Subject: Arabic Language Test - Ayaz Akhtar
From: Ayaz Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 09:07:34 -0400

| | Foreign Language Screening Test

Name | Ayaz Akhtar     /  (275101) 8660203870    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Abdullah,
I'm pleased to inform that you ordered handbag before 14 days from our online store but your courier address is wrong so kindly inform me your right n exact address by email.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We have received your complain but don't panic, it's our responsibility to replace with a new unit ASAP. May be this is happened by mistake N we want to say sorry for that, in the next time you will be find better.

Thank you.

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