Subject: Arabic Language Test - شائسته پروين
From: شائسته پروين <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 09:02:59 -0400

| | Foreign Language Screening Test

Name | شائسته پروين    /  (110019) 9015644469    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
we tried our best to deliver your order but by mistake you have entered the wrong address due to which you could not get the order. Please don't worry and your wallet will be correct again.  We will try our best to deliver your goods to you with complete safety.
Thank
Your Order ID:
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
TV that has been deleverded to you, and our services providers TV has been installed on your wall. We have checked it before delivered.  At the same time our goods have been delivered with full security after being scratches, and you did not show the same problem in front of our team. Kindly wait, and I am forwarding this details of yours to my team. You have to wait at least a week or ten days, if no situation arises after the investigation, your money will be transferred to your registered account number.  Will be transferred in seven days.
Thanks you.
Our costumer care No.

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