Subject: Tech Support Candidate - Navneet Kumar
From: Navneet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 08:16:39 -0400

| | Tech Support Test

Name | Navneet Kumar
E-mail | [email-masked]
Phone Number | (+91) 8930266731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lajpat nagar, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
CAS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABV Encypted solution pvt. Ltd | Technical Support Engineer | Working | 18k
Previous Employer 1 | Agio Solutiin pvt. Ltd | Web Computer Operator | Sep'2019 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to the advanced setting then remove the safety.
If this browser is not opening then we can use other search engine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth in phone
Search the device which is wants to connect
Pair that device

What according to you makes you a good candidate for customer service or technical support job?

Communicate to client with pollite language
Explain advantages about our product and Convence to the client.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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