Subject: Tech Support Candidate - Udit Suryavanshi Udit
From: Udit Suryavanshi Udit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 07:22:52 -0400

| | Tech Support Test

Name | Udit Suryavanshi Udit
E-mail | [email-masked]
Phone Number | (91) 8810558766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rackspace | Customer service technician | NA | 48000
Previous Employer 1 | NTT Data | Helpdesk Associate | 17th Sep 2021 | 32000
Previous Employer 2 | Wipro Ltd | Senior Associate | 16th Jan 2021 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) I will system is connected to internet or not.
2.) I will check if any other website like google.com is working or not, if it’s working than there is outage and www.ndtv.com is not opening.
3.) If any other website is also not working than I will troubleshoot the network settings to see if any problem is with router or ISP.
4.) If router is working fine wifi is connected but no internet connection than there is problem from ISP, in this case need to contact ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Switch on bluetooth in both the device mobile and speaker.
2.) Open mobile Bluetooth settings and search for available devices,
3.) Select the speaker name and then select connect and speaker will be connected also a beep sound (or voice) will come from speaker after connection.
4.) A Bluetooth connect icon will appear at the top of the mobile screen after connection.

What according to you makes you a good candidate for customer service or technical support job? | I have good skills, I have good experience in Technical support also I am passionate about my work and I can manage the work according to the priority of the work as described. I have good communication skills and have handled customers globally.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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