Subject: Trainer Candidate - Faisal Ata
From: Faisal Ata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 06:32:27 -0400

| | Tech Support Test

Name | Faisal Ata
E-mail | [email-masked]
Phone Number | (86505) 03759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Trained customer in various application related to project.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation is am managing a government entity client from the begining.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service as per standard SLA.
and great customer service as per customer requirement but not as per policy

What according to you makes you a good candidate for this position? | I am holding experience with big IT giants Hcl technologies with a very big project
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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