Subject: Trainer Candidate - Deepak Shukla Deepak
From: Deepak Shukla Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 06:23:35 -0400

| | Tech Support Test

Name | Deepak Shukla Deepak
E-mail | [email-masked]
Phone Number | (+91) 7276000324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nashik

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instakart services Pvt Ltd | Senior executive | Working | 30200
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Updating Rca, Training to new DE, analysis on Business matric and provide solutions how it can improve, Working on to increase csat performance and NPS, Control over fake, working on 5'S and kaizen project.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most critical situation I face was when thier was load on higher side and  there only 20%manpower availability was thier with me and task was to clear 85%load.i get success in that but at the start it was difficult situation for me as it was first time  for me.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When customer goes in wow factor by our services then it comes under great and only satisfied then it is good
What according to you makes you a good candidate for this position? | My self motivation, My teaching hobby, My good communication skills and presentation skill. My lean management method the employee to work. My analytics technique.My leadership ability make me fit for the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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