Subject: Trainer Candidate - Kaushal Ojha
From: Kaushal Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 03:13:48 -0400

| | Tech Support Test

Name | Kaushal Ojha
E-mail | [email-masked]
Phone Number | (91) 8882014839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Retrotech business solutions Pvt Ltd | Manager training and business development | Currently working | 55k
Previous Employer 1 | Mercer Mettl | AM Training and quality | 5/02/2021 | 47K
Previous Employer 2 | Concentrix Daksh | Lead Training and quality analyst | 2/6/2019 | 33K

If Selected, how much time do you need to join? | 85K

Please briefly describe your work experience specifically in training?

I have good experience in Training, Quality and Operations and lean six Sigma certified. Have worked for international and domestic Client like Amazon,Virgin media,NIIT Ltd.

Have handled team size of 35+ people including trainers and quality analyst.

Created Real time dashboard using Google data studio and quality audit form using jotform.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Attrition with new hires which can be solved through EWS(Early warning system).

New hire performance, Leave or attendance issues

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer are those customers who appreciate you assistance and understand the value of doing the same and further these customers become great by providing feedback and review
What according to you makes you a good candidate for this position? | My experience in all the three vertical like Training/Quality/Operation alongwith six sigma certification and have worked for BPO/KPO/Sales International and education sector for NIIT.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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