Subject: Tech Support Candidate - Rajat Saxena
From: Rajat Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 01:23:10 -0400

| | Tech Support Test

Name | Rajat Saxena
E-mail | [email-masked]
Phone Number | (+91) 9990177828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | POSIST Technologies | Implementation Consultatant L2 | | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection,

Check if any blockage if is not set in my personal network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open your bluetooth setting in our mobile phone,

then pair that bluetooth devices with our phone

then pair it and connect it

What according to you makes you a good candidate for customer service or technical support job? | Our Simply and lightly voice to handle the any customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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