Subject: Daily performance summary for LiveSalesman team for Oct 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 26 | 8 | 34
Malek Hosan | 3 | 12 | 0 | 5 | 20
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 5 | 38 | 4 | 47
Abu Sufian | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 3 | 0 | 5
Abdulmajeed Alanzy | 0 | 0 | 24 | 3 | 27
Mohammed Abdulwahed | 0 | 0 | 33 | 6 | 39
Grand Total | 3 | 19 | 124 | 26 | 172

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 6
| | Delivery Status | 12
| | Missing items\parts | 3
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 1
| | System errors | 1
Customer Services Total | | | 35
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | (blank) | 2
| | Offers | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 3
PreSales Total | | | 12
Grand Total | | | 49

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 4 | 4 | 4 | 4 | 8 | 37
Hasan Nour | 5 | 2 | 0 | 1 | 0 | 2 | 10
Asma Salem | 5 | 0 | 1 | 1 | 1 | 2 | 10
Javed Aslam | 0 | 9 | 0 | 2 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 1 | 1 | 0 | 5
Abdulmajeed Alanzy | 3 | 10 | 1 | 0 | 1 | 0 | 15
samah Alharby | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 8 | 3 | 0 | 0 | 0 | 0 | 11
Khaled Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 43 | 32 | 7 | 10 | 7 | 13 | 112

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 3 | 0 | 3 | 7
Malek Hosan | 5 | 0 | 1 | 3 | 2 | 2 | 13
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 1 | 1 | 0 | 2
Asma Salem | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 11 | 1 | 3 | 7 | 3 | 6 | 31

Please feel free to reach out for any further clarifications.