Subject: Daily performance summary for LiveSalesman team for Oct 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 14 | 0 | 1 | 15
Syed Ataullah | 0 | 1 | 4 | 0 | 0 | 5
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 10 | 1 | 16 | 0 | 19 | 46
Amir Aziz | 1 | 0 | 0 | 3 | 0 | 4
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 4 | 8 | 0 | 1 | 13
RAMI KASSAM | 0 | 8 | 25 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 6 | 41 | 0 | 0 | 47
Hasan Nour | 0 | 0 | 7 | 0 | 0 | 7
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 20 | 115 | 3 | 21 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 32
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 58
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 9
| Other Enquiry | Offers | 2
| | Payment Methods | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 41
PreSales Total | | | 60
Grand Total | | | 124

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 1 | 0 | 1 | 2 | 8
Jok Kuol | 2 | 2 | 0 | 1 | 0 | 2 | 7
Ankit Kumar | 1 | 1 | 3 | 0 | 2 | 5 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 1 | 4
RAMI KASSAM | 8 | 2 | 1 | 1 | 2 | 0 | 14
Waseem Ahemad . Khan | 8 | 2 | 0 | 0 | 1 | 0 | 11
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 7 | 6 | 3 | 6 | 10 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 0 | 0 | 0 | 2 | 8
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 2 | 0 | 0 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 2 | 1 | 2 | 1 | 2 | 17

Please feel free to reach out for any further clarifications.