Subject: Tech Support Candidate - Sachin kant
From: Sachin kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 21:52:11 -0400

| | Tech Support Test

Name | Sachin kant
E-mail | [email-masked]
Phone Number | (201304) 8506801804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oxigen services India Pvt Ltd | Implementation Engineer | 20 October 2021 | 35000
Previous Employer 1 | Printers tech Pvt Ltd | Senior TSO | 22 October 2017 | 35000
Previous Employer 2 | Opus technosoft Pvt Ltd | Senior TSO | 10 July 2017 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Solution is always different for every errors but there is no specific error in the question so I will brief the basic solution.
I will try to open any other website if it is working then it is confirm that internet is working fine so I will reopen the browser and try again, and if it is not working yet then I will try using any other web browser if problem still persist then I will try disabling the antivirus. We can also check for the website dependency of flash player or .net supported browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn or bluetooth mode on speakers
2. Turn on bluetooth on phone and search for bluetooth devices available.
3. Select the model name of bluetooth speaker from the list of available devices.
4. Tap on pair device.

What according to you makes you a good candidate for customer service or technical support job? | I am technically sound and experienced candidate, and I patiently listen to the customer problems and provide them the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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