Subject: Tech Support Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 16:33:42 -0400

| | Tech Support Test

Name | Priya Singh
E-mail | [email-masked]
Phone Number | (91) 8765660675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | IT Analyst | 8th Jan | 55K
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read the error message carefully
Restart the browser
Try different browser
Check proxy settings
Update computer policies
Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker to make it ready to connect
Turn of bluetooth on the mobile
Search for the device
Once found click connect

What according to you makes you a good candidate for customer service or technical support job? | I have worked with Tcs and with international client and have good knowledge about the services and commitment
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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