Subject: Tech Support Candidate - Sairam B
From: Sairam B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 06:41:48 -0400

| | Tech Support Test

Name | Sairam B
E-mail | [email-masked]
Phone Number | (+91) 9668694339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Application support , trainer , trouble shooting , strong communication skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Support engineer & Trainer | 3 months notice period | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first cross check the internet connection , if it's good then will delete all the browser history , clear cookies and chache and restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth device first > activate bluetooth device searching in mobile and connect

What according to you makes you a good candidate for customer service or technical support job?

Strong communication skills
Very good with trouble shooting the system/process errors
Good at listening users concerns and solving them
Good interaction with the users/customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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