Subject: Daily performance summary for LiveSalesman team for Oct 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 3 | 16 | 4 | 23
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 2 | 4 | 8
Malek Hosan | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 3 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 2 | 6
RAMI KASSAM | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 15 | 4 | 20
Hessah Alosaimi | 0 | 2 | 0 | 1 | 3
Mohammed Abdulwahed | 0 | 1 | 39 | 3 | 43
Grand Total | 2 | 16 | 72 | 19 | 109

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 6
| | Day of Delivery - Status | 1
| | Delivery Status | 3
| | Reschedule Delivery | 1
| | Wrong commitments | 2
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
Customer Services Total | | | 22
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 2
| Product Related | Product Specification | 2
PreSales Total | | | 6
Grand Total | | | 30

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 5 | 7 | 1 | 6 | 12 | 38
Hasan Nour | 5 | 1 | 1 | 1 | 0 | 2 | 10
Asma Salem | 3 | 1 | 1 | 0 | 2 | 2 | 9
Javed Aslam | 10 | 2 | 1 | 2 | 0 | 1 | 16
Abdulmajeed Alanzy | 9 | 5 | 0 | 1 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 0 | 0 | 6
samah Alharby | 0 | 0 | 1 | 1 | 0 | 0 | 2
Hessah Alosaimi | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 7 | 2 | 0 | 0 | 0 | 0 | 9
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 17 | 13 | 6 | 8 | 17 | 112

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 1 | 1 | 2 | 0 | 1 | 6
Malek Hosan | 0 | 1 | 1 | 4 | 1 | 2 | 9
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 2 | 0 | 0 | 2
Asma Salem | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 4 | 2 | 8 | 2 | 4 | 30

Please feel free to reach out for any further clarifications.