Subject: Daily performance summary for LiveSalesman team for Oct 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Amir Aziz | 0 | 0 | 6 | 0 | 0 | 6
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 19 | 0 | 3 | 24
Hasan Nour | 1 | 0 | 1 | 3 | 2 | 7
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 7 | 1 | 10 | 0 | 6 | 24
Abu Sufian | 0 | 2 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 2 | 0 | 0 | 5
RAMI KASSAM | 0 | 6 | 26 | 0 | 0 | 32
Waseem Ahemad . Khan | 0 | 5 | 28 | 0 | 2 | 35
Syed Ataullah | 0 | 0 | 15 | 0 | 0 | 15
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 19 | 107 | 3 | 13 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 34
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 57
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 2
| | Return Policy | 2
| Product Related | (blank) | 1
| | Combo | 1
| | Product Specification | 57
PreSales Total | | | 75
Grand Total | | | 134

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 0 | 0 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 1 | 2 | 6
Jok Kuol | 3 | 2 | 1 | 1 | 0 | 1 | 8
Ankit Kumar | 4 | 2 | 1 | 0 | 3 | 4 | 14
RAMI KASSAM | 5 | 0 | 1 | 1 | 1 | 0 | 8
Waseem Ahemad . Khan | 7 | 0 | 1 | 0 | 1 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 1 | 0 | 0 | 6
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 27 | 6 | 4 | 3 | 6 | 7 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 0 | 0 | 0 | 2 | 11

Please feel free to reach out for any further clarifications.