Subject: Tech Support Candidate - Ashish Arya
From: Ashish Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Oct 2021 08:14:38 -0400

| | Tech Support Test

Name | Ashish Arya
E-mail | [email-masked]
Phone Number | (+91) 7620969120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sorting Hat Technologies Pvt Ltd | Technical Assitant | 20-0=10-2021 | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out

Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Control menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

By this way i am ableto solve this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I wil try to follow the above steps for this problem:

1Open the Settings app.
2Navigate to Connected devices, and turn on the 3Bluetooth toggle switch, if it's not enabled.
4Select Bluetooth to view the options.
5Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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