Subject: Daily performance summary for LiveSalesman team for Oct 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 1 | 2 | 6 | 11
Shaha alsubaie | 0 | 3 | 0 | 0 | 3
Hessah Alosaimi | 0 | 4 | 0 | 1 | 5
Mohammed Ali | 3 | 0 | 0 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 6 | 0 | 3 | 9
samah Alharby | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 0 | 0 | 27 | 3 | 30
Khaled Sufian | 0 | 1 | 2 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 17 | 31 | 14 | 67

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 2
| | Missing items\parts | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 4
Customer Services Total | | | 15
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 6
PreSales Total | | | 12
Grand Total | | | 27

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 6 | 5 | 5 | 5 | 13 | 42
Hasan Nour | 1 | 0 | 1 | 2 | 0 | 4 | 8
Asma Salem | 0 | 1 | 1 | 2 | 1 | 2 | 7
Javed Aslam | 14 | 3 | 1 | 3 | 0 | 1 | 22
Abdulmajeed Alanzy | 13 | 1 | 1 | 1 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 0 | 0 | 6
samah Alharby | 0 | 0 | 1 | 1 | 0 | 0 | 2
Hessah Alosaimi | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mohammed Abdulwahed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 53 | 12 | 11 | 14 | 6 | 20 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 2 | 1 | 0 | 1 | 6
Malek Hosan | 0 | 1 | 2 | 2 | 1 | 2 | 8
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulmajeed Alanzy | 0 | 0 | 1 | 1 | 0 | 0 | 2
Asma Salem | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 6 | 3 | 5 | 4 | 2 | 4 | 24

Please feel free to reach out for any further clarifications.