Subject: Trainer Candidate - Mehak Jain
From: Mehak Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Oct 2021 07:22:25 -0400

| | Tech Support Test

Name | Mehak Jain
E-mail | [email-masked]
Phone Number | (+91) 9560616298
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tri Nagar, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT Solutions | Assistant Manager- Quality | | 56000
Previous Employer 1 | Travel Unravel | Customer Service executive | 28th Sep 2014 | 25000
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 3 Month
Please briefly describe your work experience specifically in training? | Currently working in Quality function however we are also responsible to provide upskillings and refreshers. I have personally worked as a trainer for 1 month specifically handling an entire batch of 25 people
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Na
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Na
What according to you makes you a good candidate for this position? | Na
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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