Subject: Chat Audit -HFL-Theo
From: Amit Gupta <[email-masked]>
To: Theodorah Goba <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 15 Oct 2021 01:24:03 -0700 (MST)

Chat transcript : 

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11:19 PM 
leon nguyen has joined. 
leon nguyen 
11:19 PM 
I would like to cancel AlphaViril - Preferred "Auto-Ship" Club 
11:19 PM 
Theo has joined. 
Theo 
11:20 PM 
Hello Leon, 
Please allow me a moment to check this for you. 
leon nguyen 
11:21 PM 
ok thanks 
Theo 
11:22 PM 
Please confirm if the auto ship you are referring to is for the 1 AlphaViril 
leon nguyen 
11:23 PM 
yes 
that's correct 
Theo 
11:26 PM 
okay Leon we have cancelled your auto ship 
Is there anything else I can help you with today? 
leon nguyen 
11:26 PM 
that's all. Thanks 
Theo 
11:27 PM 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
11:30 PM 
Theo has left. 
11:32 PM 
leon nguyen has left. 

Hi Theo, 

The chat was handled pretty well and as per the process guidelines and notes were updated both in UC and the ticket :111420 
Keep up the good work. 

Best Regards, 

Thanks 
Amit