Subject: Fwd: Tech Support Candidate - Nazima Khatun
From: Ashish Dabral <[email-masked]>
To: ufaq zareen <[email-masked]>
Date: Thu, 14 Oct 2021 23:49:20 -0700 (MST)

Regards,
Ashish Dabral

Subject: Tech Support Candidate - Nazima Khatun
From: Nazima Khatun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 08:12:41 -0400

| | Tech Support Test

Name | Nazima Khatun
E-mail | [email-masked]
Phone Number | (+91) 9650802053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | non technical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocom Network Ltd. | Subject Matter Expert | Left that company | 23975/-
Previous Employer 1 | Solids Handling Engineering | Computer Operator | Left that company | 10,000/-
Previous Employer 2 | Aegis BPO | Customer Care Executive | Left that company | 7000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will write website name if getting error i will refresh the page if again error will come i will again type the website name and login again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will on bluetooth device on my mobile and than switch on the bluetooth in speaker and than search the device in my phone and than connect.
What according to you makes you a good candidate for customer service or technical support job? | I have a experience in client servicing 8+ years and i thought i will handle customer very easily. Im very focused and hard working person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |

Subject: Tech Support Candidate - Abhishek Srivastava
From: Abhishek Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 05:17:08 -0400

| | Tech Support Test

Name | Abhishek Srivastava
E-mail | [email-masked]
Phone Number | (95804) 8419829589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | prayagraj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, check internet connectivity and refresh the browse.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth then pair the device after that device is connected

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill.
Good representative the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |

Subject: Tech Support Candidate - Harshita Gola
From: Harshita Gola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 04:37:51 -0400

| | Tech Support Test

Name | Harshita Gola
E-mail | [email-masked]
Phone Number | (91) 8218725352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
and
Active the Bluetooth of phone

After activation of Bluetooth in phone...
Phone will find the device... Anf will get pairing with other Bluetooth device...

Now you will get... That your phone is connected by a Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

Because I've the capability to understand the query of customer...
And I know... Any How I can provide the solution to customer's query

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |

Subject: Tech Support Candidate - Ayushi Sahu
From: Ayushi Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 02:41:34 -0400

| | Tech Support Test

Name | Ayushi Sahu
E-mail | [email-masked]
Phone Number | (70079) 74138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly you should turn on the Bluetooth on both devices.
Then tap on Bluetooth on your mobile then select the speaker that you want to connect.
Here you go speaker is connected

What according to you makes you a good candidate for customer service or technical support job? | I'm fit for the role because I have an technical background and good knowledge of networking protocols.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |

Subject: Tech Support Candidate - sakshi raghuwanshi
From: sakshi raghuwanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 00:06:31 -0400

| | Tech Support Test

Name | sakshi raghuwanshi
E-mail | [email-masked]
Phone Number | (91) 9098392789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | vidisha
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | yes
What according to you makes you a good candidate for customer service or technical support job? | My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |

Subject: Tech Support Candidate - Swarnika Rout
From: Swarnika Rout <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 23:32:05 -0400

| | Tech Support Test

Name | Swarnika Rout
E-mail | [email-masked]
Phone Number | (+91) 8249736870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHUBANESWAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | NEWAETAE PRIVATE LIMITED | QC ANALYST | 15 SEPT 2021 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the symptom
Identify the Type of Issue.
Find the problem area.
Eliminate non-issues
Make sure the correct patches, drivers, and operating systems are installed.
Find the cause: Check for typical cases in the area
Find the fix Find a possible workaround.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on speaker.
Open the Settings app on phone.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job?

must have good communication skill
must have good problem solving power, try his/her best to solve the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |

Subject: Tech Support Candidate - ANKIT -
From: ANKIT - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 19:30:49 -0400

| | Tech Support Test

Name | ANKIT -
E-mail | [email-masked]
Phone Number | (91) 9472574972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIPRO | ASSOCIATE | 28/09/2021 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few steps to troubleshoot the problem:-

1. Check the web address in the address bar to make sure that you are going to the right steps.

2. if you are , try to open  the same webpage of another computer connected to the same network

3. if you can not see any webpage on your computer, check if you are connected to the internet if you are it might be possible that page is down.

4. Cookies are the file created by the website you have visited to store browsing information, sometimes broken cookies can also create an error so we need to clear or delete the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone are:-

1. swipe down  or open setting, touch and hold  the Bluetooth option to turn on the Bluetooth

2. After that we need to turn on the speaker and we need to switch the speaker in the Bluetooth mode

3. After that we need to scan the device in our phone, and need to send the pairing request to the speaker.

4. when your phone and the Bluetooth speaker are connected, the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | it's my passion  and commitment  to the service  with the sincerity through acknowledging and emphasizing to the customer whatever they are going through. For  me, customer engagement  is really  important  because we are  not just here to answer or resolve the  queries  but also for them  to treat like a friend not like a robot. Product knowledge , customer handelling skills are easy to learn but a " can do or willingness to help attitude" are something   that you can do if you are passionate what you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |

Subject: Tech Support Candidate - Marcus Marcus
From: Marcus Marcus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 19:01:39 -0400

| | Tech Support Test

Name | Marcus Marcus
E-mail | [email-masked]
Phone Number | (91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ashram hari nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | none | web developer | anytime | depending on projects
Previous Employer 1 | cherry e-commerce services | customer care agent | 2020 | 35k
Previous Employer 2 | max hospital | language translator | 2019 | depending on patients

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

PART I.

- the first thing to do is to check whether the device used to access that website is connected to internet. if not then i will connect it. this should solve the problem.

PART II.

- if the website i am trying to access is still unresponsive after making sure that the device used is connected to the internet then  what i will do is try to access that website on another web browser. And if that website is still unresponsive then i will to try to  access major popular websites like (facebook, Instagram, YouTube) to check whether they will also not work. In case those
websites are also inaccessible then the problem is with the browsers used.

- the thing to do in this case is to upgrade, clean the cache and cookies of the web browsers because outdated web browsers can get websites to become inaccessible. this should solve the issue.

- but in case major popular websites are working properly then the issue is that the website i am trying to access is blocked access by the browsers used. the thing to do will be to modify the security settings of browsers used to give a specific permission to the website to launch. this should solve the issue.

PART III.

- In case all of the solutions don't work then the thing to do will be to check on google to know if maybe the server of the website that i am trying to access is down and in that case there will be nothing for me to do except to wait until the website is running again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on the bluetooth speaker i will press the bluetooth button to activate it.
2. on the phone i will click on the bluetooth icon and enable the bluetooth.
3. after enabling the bluetooth I will launch the scanning process to scan all the available devices around the phone.
4. A list of all available devices will appear and I will select the bluetooth speaker and connect it to the phone.

What according to you makes you a good candidate for customer service or technical support job?

PART I.

- I work with computers everyday and that gives me a considerable knowledge regarding:

- computer operating systems, softwares, hardwares, programming languages and networking.

PART II.

- I got an important experience working as customer care executive and that gives and upper hand on:

- how to talk to frustrated customers.
- how to respond to customers' complex questions.
- how to forward customers problems to the proper department of the company to resolve the issue.

PART III.

- I am a professional individual
- I can work under a considerable amount of pressure
- I can control my emotions in face of tough situation
- I provide always more than what is asked of me.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |

Subject: Tech Support Candidate - Vikash kumar
From: Vikash kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 15:33:45 -0400

| | Tech Support Test

Name | Vikash kumar
E-mail | [email-masked]
Phone Number | (+91) 9211889933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | It asst | | 20000
Previous Employer 1 | panex overseas | it asst | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

hum jab bhi koi website open karte he to sabse pehle internet proper work karna chahiye tab hee hum us website ko proper access kar payenge agar hum fir bhi website accsess nahi kar pa rahai he to fir hume check karna hoga ke humare firewall se woo site block to nahi he ya woo website restricted site to nahi hee or system me net ka issue he to pehle hum usse theek karenge or bhi kafi step hote he thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open blutooth option add plz check bluetooth device name and then connect
What according to you makes you a good candidate for customer service or technical support job? | Good skills & good knowledge good experience good voice tone
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |

Subject: Tech Support Candidate - Vishek baitha Vishek
From: Vishek baitha Vishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 14:45:51 -0400

| | Tech Support Test

Name | Vishek baitha Vishek
E-mail | [email-masked]
Phone Number | (+91) 7887938563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So
1.i will first analyse the problem and try some quick fixes.
2.second I will check that if  my net connection is enabled or not or is there any issues with broad band.
3.Next I will use the extra resources mention on the web page.
4. After that will start an troubleshooting process within the system.
5. Even if that doesn't work, I will ask the user to briefly explain her/his problem and provide him as much time as possible so that he feels valuable.
6. After deeply understanding the situation I will use some extra resources to fix the problem.
7. I will try until my job gets done.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the connecting Bluetooth device and place it within 3 feet (1 meter) of the headphones.
2 Press the power button of the headphones for more than 7 seconds while the Bluetooth headphones are turned off.
3.When the indicator starts to blink quickly, release the button.
4.Then put the Bluetooth of the phone in searching mode.
5.As soon as the device name appears on the pairing list just click on the device name and your will get connect.

What according to you makes you a good candidate for customer service or technical support job?

I am confident and knowledgeable person in this field. And I like to solve queries of the people it gives me a kind of satisfaction like it makes me happy, so I can say that it's an job for me which provides me both way satisfaction. One by helping other and making them happy and ultimately it makes me happy.
And from my point of view the profession which provides you happiness, i don't think so that you won't give your 100 percentage in that profession.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |

Subject: Tech Support Candidate - Shameem Khan
From: Shameem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 12:14:35 -0400

| | Tech Support Test

Name | Shameem Khan
E-mail | [email-masked]
Phone Number | (91) 9625884896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla sheenbag New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paradigm ifosystem | Desktop sport engineer | 2015 | 14000
Previous Employer 1 | United cargo agency | Desktop sport engineer | 2017 | 16500
Previous Employer 2 | MIT Comnication PVT LTD | Desktop sport engineer | 2021 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Internet is not conected in this PC
That's show browser error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First upon you do both Bluetooth on after that connect to mobile phone
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |

Subject: Tech Support Candidate - Rohini Tripathi
From: Rohini Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 11:27:09 -0400

| | Tech Support Test

Name | Rohini Tripathi
E-mail | [email-masked]
Phone Number | (91) 8448368309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sattya hospital | Emt | March | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Re-check the url of the website.
2. Check the settings of the browser.
3.If none of the above options work ,clear the cache of the browser once before retrying to open the website.

Hope , any of the mentioned options would definitely work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth speaker.
2. Turn on the bluetooth mode in your phone also.
3. Then search the bluetooth name in your phone then connect with it.
4. When it will connected it will give you a sound of pairing with the device .

What according to you makes you a good candidate for customer service or technical support job? | Good communication , good listener, briefly listening to the problem of customer , good resolving tecniques.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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Subject: Tech Support Candidate - Piyush Mishra
From: Piyush Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:46:44 -0400

| | Tech Support Test

Name | Piyush Mishra
E-mail | [email-masked]
Phone Number | (91) 7985750410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation we are trying to troubleshooting, then i check connection was interrupted, and the connection was reset, and the connection has time out. Again try  site is open or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold bluetooth.
3. Tap pair new device, if you don't find pair new device, check under"available device" or tap more,refresh.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem soleving, helpful, and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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Subject: Tech Support Candidate - pankaj kaushik
From: pankaj kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:32:56 -0400

| | Tech Support Test

Name | pankaj kaushik
E-mail | [email-masked]
Phone Number | (91) 9632731209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.
The next step is to check whether cookies are enabled. You should only ever need "First-party cookies" enabled ("Third-party cookies" are only usually used by advertisers and social network trackers) - but if you need to, you can check if Third Party cookies are enabled as well.

If normal/first-party cookies aren't enabled in your browser, you can try enabling them to see if it helps. Follow our guides to enable cookies.
If you're using a very old web browser then it might be having trouble working with modern websites. First, check if your web browser is up to date and if it isn't, follow our instructions to update your web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I have the knowledge of the software skills required for the post and will do my best to work for the firm
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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Subject: Tech Support Candidate - Ayush P Mahar Ayush
From: Ayush P Mahar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:26:22 -0400

| | Tech Support Test

Name | Ayush P Mahar Ayush
E-mail | [email-masked]
Phone Number | (+91) 9582390148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 51, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer care executive | 15, September,2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check if I am connected to a internet connection. After if I am connected to a internet connection then I will try to open a different link like google.com on another website to check if I am able to run other websites.

If the issue still persist then I will try to change the browser and also I can try clear my cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of the speaker and put it on pairing mode.

2. After that on your device switch on the bluetooth from setting and search for the available devices near by.

3. After that you will get the name of the device you want to connect then click on that device name and you are paired now.

What according to you makes you a good candidate for customer service or technical support job?

1. Should be active while communicating with the customer.
2. Should be clear about the customers concern.
3. Good product knowledge is plus.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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Subject: Tech Support Candidate - Nishant Rana
From: Nishant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:26:04 -0400

| | Tech Support Test

Name | Nishant Rana
E-mail | [email-masked]
Phone Number | (110061) 9643171073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sec 21
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhagat power it solution | Executive data analyst | Currently working | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly , I’ll check the internet that is it working or not . If not then the possibly reason were there was a bit traffic on site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the Bluetooth of the phone then on the headset then connect

What according to you makes you a good candidate for customer service or technical support job?

A good communication skills basically then
Patience
Helping nature

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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