Subject: Fwd: Tech Support Candidate - Anil kumar Yadav Anil
From: Ashish Dabral <[email-masked]>
To: ufaq zareen <[email-masked]>
Date: Thu, 14 Oct 2021 23:48:42 -0700 (MST)

Regards,
Ashish Dabral

Subject: Tech Support Candidate - Anil kumar Yadav Anil
From: Anil kumar Yadav Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 09:49:36 -0400

| | Tech Support Test

Name | Anil kumar Yadav Anil
E-mail | [email-masked]
Phone Number | (+91) 8756354343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 126
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms IT services | Support Enginner | | 19k
Previous Employer 1 | Inkowtech Pvt | Customer support | Nov 2018 | 14 k
Previous Employer 2 | Soflab PVT | Desktop support | Jan 2018 | 9 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check Internet connection after that check proxy setting on machine if it's blocking or not, also ping website address,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth  setting, after that search wireless device connected
What according to you makes you a good candidate for customer service or technical support job? | Resolve issues within time period and communicate to user softly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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Subject: Tech Support Candidate - Nishant Kumar
From: Nishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 08:26:14 -0400

| | Tech Support Test

Name | Nishant Kumar
E-mail | [email-masked]
Phone Number | (+91) 8218627652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection working or not if my internet connection is working after that I will Check if the Website is Down for Everybody or Just Me if website is not working only for me then I will restart my computer. I will also my  check DNS configuration file setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on your Bluetooth speaker and put it in pairing mode.
2.Swipe down from the top with two fingers on your Android device.
3. Tap and Hold the Bluetooth icon
4. Tap + Pair new device.
5.Tap the name of your Bluetooth speaker in the Bluetooth Settings menu.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge about the windows / linux.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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